frequently asked questions

General:

do you have a showroom where I can view products in person?

Yes, we have a Showroom in Baltimore, Maryland. Please call or email us to make an appointment. If you are not local to the Mid-Atlantic region and would like to see additional photographs, or possibly an installation close to home, please contact us with your request.

can I order by telephone?

Certainly. Our Internet customer services team is available by telephone from 10am – 6pm , EST, Monday through Friday, to answer your product questions and aid you with your order.

do you offer design services or business sales?

We do have an in-house Design Team that works with both individuals and build-design professionals. Please call or email our Showroom.

i love workingwonders! how do I join your team? are you hiring?

If you would like to be alerted when our job openings are posted, please contact us and say so in your message.

why does it seem that I have to wait longer for green products?

Even though green companies are burgeoning, materials and processes that go into the creation of sustainable goods can sometimes create longer waiting times. Handcraftsmanship and its necessary attention to detail often extend production time, materials availability (particularly in the case of recycled goods) can limit production output, and emerging companies with increasing consumer demand face their own challenges as they grow. The plus side is that you often get a product made-to-order, sometimes to your own custom specification, which can mean building a bed in the particular size and style you like, or simply receiving a fresh natural candle that hasn't been sitting on a shelf for months, but was made just for you.

Ordering & Payment:

what credit cards do you accept?

We accept Visa, Mastercard, and American Express

do you charge sales tax?

We charge sales tax for items shipped within Maryland.

Shipping:

do you offer free shipping?

We offer free shipping to Continental United State when normal shipping charges apply on orders equal to or exceeding $150.00. Custom orders may be excluded. Call for information.

what are your standard delivery charges?

Our shipping rates are applied per order, following this flat rate table:

Orders $150.00 and Over: Free Shipping (with exceptions – like for custom orders. check the shipping information on the product(s) you are interested in purchasing)

Order TotalShipping Rate
Up to $24.99$4.80
25.00-49.99$8.80
50.00-74.99$11.95
75.00-99.99$14.95
100.00-149.99$17.95

how long will delivery take?

In-stock orders ship within 48 hours and arrive in approximately 3-7 business days. Allow at least 10-14 days for merchandise delivery. Products may have a longer production time, particularly if they are made to order. Shipping information indicated for each item is based on information supplied by the vendor and may represent "typical" turnaround time, including time of manufacturing process and freight delivery to a distribution center where applicable. Your actual ship time may be earlier or later than estimated at the time of your order. If your order includes a non-custom item that is on backorder (and not immediately available for regular shipping) we will alert you via email with your delivery estimate. Delivery date estimates are good faith estimates only. The risk of loss and title for all merchandise purchased passes to the customer upon delivery of the merchandise to the carrier.

how will my shipment be delivered?

Products may be delivered in multiple shipments. To keep shipping and processing fees as low as possible for you, most items are delivered directly to your home from the manufacturing or processing location. Delivery methods will depend upon the type of item being shipped. Large or heavy items may use freight. “White Glove” services such as bringing freight indoors, unpacking, or removing packing material may incur an additional fee at the time of delivery. Most items will ship using UPS or FedEx Ground or Home Delivery services. Street addresses (not P.O. Boxes) are required for these deliveries.

Product & Return Issues:

how do I know if it’s the right item for my home?

If you cannot be certain that the product will fit your needs or your décor, please consult with our Internet Sales and Support Center. It is the purchaser’s responsibility to order products suitable for his or her intended purpose. workingwonders disclaims all implied warranties, including fitness for a particular purpose. Your computer monitor settings may deliver a color or brightness to photos and swatches that does not represent the physical appearance of the products, so we cannot guarantee these attributes with certainty.

can I return my product?

Custom order sales are final and not cancelable.

If you feel your purchase should be returned, please contact our Internet Sales and Support Center within 14 days of delivery to request a return authorization and credit; not all requests can be authorized. Any products returned to us without this authorization will not be accepted or eligible for credit of any kind. Return requests for items shipped to locations outside the contiguous U.S. cannot be accepted.

Items accepted for return must be shipped at the arrangement and cost of the purchaser, in original un-used/un-opened condition with all original packaging and materials, and will be subject to a restocking fee in the amount required by the manufacturer, which may vary from 15% to 40% of the purchase price.

what should I do if the item is defective or damaged?

Boxed items arriving to you with obvious shipping damage should be denied at the time of delivery, and returned to sender due to damage! Please contact us immediately if this has happened!

Defects must be reported within 5 days of delivery. At workingwonders' option we shall either (a) refund the price paid for the Product, or (b) bring the Product into compliance or replace the Product. This Limited Warranty is void if the Product has been damaged by accident, abuse, or misuse. If a product is damaged in transit, we will help claim insurance from the shipping company, but this process needs to be initiated within 5 days. No claims can be made after this time.

what if I am shipped an item I did not order?

If there should be an error in your order, please contact us within 3 business days. We apologize for any inconvenience and we will do our best to correct the error and arrange a return of the incorrect item as soon as possible.

what warranties are in place?

workingwonders passes through to Buyer any warranty made by the manufacturer of the products in effect on the date of shipment from the manufacturer. workingwonders disclaims all other warranties, express or implied. For additional information, please see our Terms and Conditions.

Security:

is my credit card information secure online?

We make every effort to keep your personal information, including your credit card number, totally secure. We use Secure Socket Layer (SSL) encryption, which is supported by most browsers. As you enter your credit card number, SSL encodes it so it's transmitted in a format that prevents eavesdropping or data theft.

will workingwonders sell or rent my personal or contact information?

We will not authorize a third party to use your personally identifiable information to solicit business without your consent. Please see our Privacy Statement for additional information.